Our Ka Hoʻokele Rural Transportation Program is a curb-to-curb service and connects riders to the Hele-On service network.
Ka Hoʻokele is free to Hawai’i Island residents who must apply and meet the following criteria :
*Sixty (60) years of age
* Disabled and unable to drive
* Meet the household total annual income is below 150% of the Federal Poverty Guideline.
We also offer transportation options to the general public, which transports riders from outside Hele-On service areas (areas where riders can access Hele-On fixed routes, Hele-On Kako‘o paratransit routes, and Coordinated Services for the Elderly), to bus or paratransit stops within service areas.
Before making, please note the following scheduling guidelines:
Reserve your ride between 1 and 14 days in advance. Reservations are confirmed in the order they are received and same-day reservations are limited to availability.
Provide a physical address of the pick-up/drop-off location
Change or cancel your reservation at least 24 hrs. before your scheduled pick-up. Upon arrival, drivers will wait five minutes before departing.
Schedule your pickup at an accessible location. We do not travel on private, unpaved, or single-lane roads, or on roads that present potentially unsafe conditions for vehicles, drivers, and riders.
Schedule Your Ride
Rides are scheduled by phone reservation only. Call the HCEOC Transportation Office between 8:00 AM and 4:30 PM to set up your ride with Ka Ho’okele: (808) 731-7009 option 3.