Helping low-income families manage utility costs.
LIHEAP and LIHWAP keep families safe and healthy in their homes by assisting with electric, gas, or water bills.
Photo by Hawaiian Electrc for KHON2.
LIHEAP (Low-Income Home Energy Assistance Program) and LIHWAP (Low-Income Home Water Assistance Program) are programs of the Department of Human Services administered by HCEOC for the people of Hawaii County.
These programs can help manage costs related to utility bills and energy or water crises by providing one-time payments directly to your utility provider.
Assistance Plans
Each household is eligible for one type of LIHEAP assistance — EC or ECI — per program year (beginning October 1), in addition to LIHWAP.
LIHEAP Energy Crisis Intervention (ECI)
For households in energy crisis, meaning electric or gas service has been or is about to be terminated. LIHEAP ECI applications are accepted every month year-round.
LIHEAP Energy Credit
(EC)
For households not in crisis needing assistance. The application period runs yearly from June 1-30. We are now accepting applications through June 1.
LIHWAP Water Crisis Intervention (WCI)
For households in water crisis, meaning water service has been or is about to be terminated. LIHWAP WCI applications are accepted every month year-round.
Program Requirements
You qualify for LIHEAP/LIHWAP if you meet all of the following conditions:
- You are a full-time legal resident in Hawaii County and have a permanent place of residence
- You are responsible for and provide proof of a utility bill: either an electric or gas bill for ECI/EC assistance or a water bill for WCI assistance
- You provide proof of most recent income for all sources of your household’s total earned and unearned income
- Your household’s total annual income is below 150% of the Federal Poverty Guideline for ECI/EC assistance or below 60% of the State Median Income for WCI assistance.* Use our income limits chart to check your household’s eligibility.
- At least one member of your household is a US citizen or a lawful permanent resident
- All adults in your household provide a picture ID and signature on the application
- All members of your household older than one year old provide a Social Security number
* Your household may be eligible for assistance regardless of household’s total income if someone in your household receives SSI, SNAP, or TANF benefits.
Locations
Apply for LIHEAP Energy Credit at any of the following locations, or by mail or email.
| Hilo | 47 Rainbow Drive Hilo, HI 96720 | Monday-Friday 8 AM-12 PM |
| Waikoloa | 68-1845 Waikoloa Road Suite 221 Waikoloa, HI 96738 | Mondays 10 AM-1 PM |
| Kona | 78-6804 Mamalahoa Highway Holualoa, HI 96725 | Fridays 10 AM-1 PM |
| Na’alehu | 95-5635 Hawaii Belt Road Na’alehu, HI 96772 (behind Na’alehu Community Center) | Tuesdays 10 AM-1 PM |
| Honoka’a | 45-3380 Mamane Street Honoka’a, HI 96727 (behind Honoka’a Public Library) | Tuesdays & Fridays 8 AM-4 PM |
| Pahala | 96-1252 Huapala Street Pahala, HI 96777 | Appointment only. Call or text Lane to schedule: (808) 437-3681 |
LIHEAP Office
Hawaii County Economic Opportunity Council
47 Rainbow Drive
Hilo, HI 96720
liheapintake@hceoc.net
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